Service Technician
4 weeks ago
We are seeking a highly skilled Service Engineer to join our team at The Gleason Works. As a Service Engineer, you will be responsible for installing, maintaining, and repairing GMS gauging equipment at customers' sites.
Key Responsibilities- Install, maintain, and repair GMS gauging equipment at customers' sites.
- Provide operator orientation and training on the equipment.
- Perform A2LA-accredited on-site calibration services in accordance with the ISO 17025 standard.
- Maintain and develop positive customer relationships.
- Provide recommendations to customers on repair or replacement of equipment and components.
- Promote and provide recommendations on additional products and services to enhance or further customers' inspection capabilities.
- Collect customer feedback and sales leads for equipment, software, maintenance contracts, etc.
- Submit expense and service reports by date/time required weekly.
- Travel up to 95% of the time, both domestically and internationally.
- Provide continuous improvement suggestions to service processes and products.
- Provide in-house technical support, training, and phone support as required.
- Assist in GMS production or other GMS activities as required.
- Broad background in mechanical, electrical, and computer skills.
- Ability to be highly adaptable and flexible in dealing with different control systems and computer systems.
- Effective time management with minimal supervision.
- Ability to communicate well with customers and establish good customer relationships.
- Minimum of 2 years experience maintaining and operating similar machinery.
- Knowledge of major components and systems of like machines.
- Training as an electronics technician or equivalent combination of education, training, and experience.
The Gleason Works is an Equal Opportunity Employer and offers a competitive salary and benefits package.
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