Tax Office Manager

3 days ago

Wilmington, Delaware, United States H&R Block Full time
About the Role

We are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a leader, you will be responsible for managing three H&R Block tax offices, providing leadership and development to customer-centric teams, and achieving growth objectives for the offices.

Key Responsibilities
  • Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
  • Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets
  • Assist DGM in recruiting and interviewing candidates for tax office associate positions
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
  • Travel between offices as required
  • May prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment
Requirements
  • People management experience, with the demonstrated ability to grow and develop associates
  • Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
  • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
  • Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
  • Computer proficient with the ability to use MS Office
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
About H&R Block

H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients and associates achieve their goals and succeed in their personal and professional lives. We offer a range of benefits and opportunities for growth and development, and we are proud to be a diverse and inclusive workplace.

We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds. If you are a motivated and experienced leader who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.

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