Host/Hostess

At Ford's Garage Liberty, we're seeking a skilled and friendly Host/Hostess to join our team. As a Host/Hostess, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit. Your primary responsibility will be to manage the efficient and timely seating of our guests, answering phones, taking reservations, and handling Curbside To-Go orders.

• Believe in and follow all team standards and expectations.
• Adhere to attendance policy and procedural compliance.
• Be ready for each shift in full uniform.
• Perform host stand set-up, opening duties, running side work, and closing duties.
• Be the positive and uplifting first and last impression of our guests.
• Answer the phone promptly with a smile.
• Communicate and seat guests in an organized, professional, and friendly fashion.
• Accept reservations based on Company standards.
• Manage quotes and waiting periods based on Company standards using a guest management system.
• Inspect restrooms and parking lot for cleanliness.
• Maintain cleanliness of the host area and guest waiting areas.
• Attend all employee meetings and bring suggestions for improvement.
• Maintain restaurant safety and sanitation.
• Assist in table maintenance and bussing for prompt seating.
• Be aware of and abide by all liquor service laws.
• Alert Manager immediately if intoxicated Guest enters the restaurant.
• Always friendly and courteous on the telephone and in person.
• Keep a clean and professional appearance at all times.
• Handle guest concerns with courtesy.
• Provide information to guests when requested.
• Process guest retail sales.
• Take to-go orders for guests and process payment.
• Perform other related duties as assigned by a Manager.

• Knowledge of basic restaurant hospitality and fully engaged, service-minded attitude.
• Food Safety certification, as state law requires.
• Good hearing for safety and accurate communication (with or without accommodation).
• Must be able to read, write, and speak in English.
• Must have reliable transportation to and from work.
• Basic computer usage skills.
• Must possess valid food safety certification or any other food/alcohol certification if required by state law.
• Compliance with our dress and appearance policy, including black slip-resistant shoes.
• Ability to pass general information and departmental tests (test score of 90% or higher).

• Prolonged periods standing.
• Must be able to lift up to 50 pounds at a time.

This position does not include any supervisory responsibilities.