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UX Research Operations Lead

2 months ago

Tennessee, United States ALTERYX Full time

**Job Summary**

We are seeking a highly skilled Senior UX Research Operations Manager to join our team at Alteryx. As a key member of our User Experience team, you will be responsible for overseeing and facilitating our teams' best work by improving overall operations of our user research team, connecting resources to research needs, measuring overall impact, and removing barriers to doing great work.

**Key Responsibilities**

  • Be responsible for operational improvements necessary to support user research team (i.e., Data Governance, Vendor Management, Participant Recruitment, Asset Management, Knowledge Management, Templates and Guidelines)
  • Build out the strategy for Participant Management and Panel Health and execute it (i.e., develop new recruiting channels, mechanisms, and best practices; track panel composition and recommend strategic recruits based on upcoming projects or gaps identified; closely monitor panel engagement levels for purge and refresh efforts)
  • Create and maintain processes with other functions (i.e., finance, legal, procurement, security)
  • Proactively identify and drive improvements as they relate to tools, processes, documentation
  • Implement and oversee metrics program to ensure that the team and program are hitting objectives and driving measurable impact
  • Manage team budget, including vendor and tool management
  • Support UX researchers in their day-to-day activities - assist with challenging recruiting, troubleshoot tools etc.
  • Clearly identify, explain, and communicate progress, status, expectations, dependencies, and risks to various audiences while managing overall risks for projects, driving commitments to schedule and quality

**Requirements**

  • 5+ years working in a Research Operations role, ideally with UX Research teams
  • Must have extensive knowledge of Qualtrics
  • Strong understanding of UX research tools. Familiarity with UserInterviews, Airtable and UserZoom is highly desired
  • Proven track record of overseeing / leading end-to-end research participant recruiting processes for B2B
  • Familiarity with JavaScript is strongly desired
  • Must be fluent in data privacy policies (GDPR, etc.) and understand how they apply to UX research
  • Experience with democratization of research is highly desirable

**Soft Skills**

  • Must be an independent thinker, with a proven track record of improving processes, resulting in greater operational efficiency and team productivity
  • Demonstrated service-oriented mindset - you will be required to adapt to shifting priorities, be empathetic and resilient when negotiating tradeoffs with stakeholders
  • Must be able to build strong relationships, creating partnerships with functions across the org and the globe that your team relies on - Legal, Privacy, Security, Procurement, Finance, etc.
  • Must possess strong prioritization skills - able to determine what's feasible given time and resource requirements, distinguish critical from non-critical issues and set team focus and priorities accordingly
  • Must be capable of operating independently, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner in a dynamic, fast-paced environment
  • Must possess strong organization skills, experience juggling competing priorities while effectively communicate with stakeholders

**Compensation**

Alteryx is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location. The salary range for this role in California, Colorado, Washington, Texas, and Rhode Island is $112,000 - $143,000. In addition, you may be eligible for other compensation, such as a bonus. Employees may also be eligible for a wide range of other benefits, including medical, retirement, financial, wellness, time off, employee discounts, and others.