Customer Service Team Lead

2 weeks ago


Olive Branch, Mississippi, United States Walmart Full time
About the Role

This Customer Service Team Lead position offers an exciting opportunity to join our front-line customer service team and make a real difference in the lives of our customers. As a leader on our team, you will be responsible for providing exceptional customer service, resolving complex issues, and coaching and developing other customer service representatives.

Key Responsibilities
  • Provide top-notch customer service via phone, email, and chat
  • Investigate and resolve customer complaints in a fair and timely manner
  • Train and develop other customer service representatives to achieve high levels of performance
  • Maintain accurate records of customer interactions and issue resolution
Requirements
  • Bachelor's degree in business, communications, or related field preferred
  • Minimum 2 years experience in customer service or related field
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
What We Offer

We offer a comprehensive compensation package, including a competitive salary, medical, vision, and dental coverage, and opportunities for professional growth and development. Our company values diversity, equity, and inclusion and strives to create a workplace culture that is inclusive and respectful of all individuals.



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