Technical Support Specialist

7 days ago


Fremont, California, United States LaborMAX Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our LaborMAX team. As a Technical Support Specialist, you will provide technical assistance to customers, process orders, and maintain accurate records. This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.

Key Responsibilities:
  • Respond to customer inquiries and provide technical assistance via phone, email, and chat.
  • Process orders accurately and efficiently, ensuring timely delivery of products.
  • Maintain up-to-date knowledge of LaborMAX products and services.
  • Collaborate with internal teams to resolve customer issues and concerns.

Requirements:
  • 2+ years of technical support experience in a sales or customer service role.
  • Excellent communication and problem-solving skills.
  • Familiarity with ERP software systems and RMA processes.
  • Ability to work in a team environment and adapt to changing priorities.


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