Floor Operations Associate
1 week ago
We are seeking a highly skilled and experienced Floor Operations Associate to join our team at Golden Entertainment. As a key member of our gaming floor team, you will be responsible for ensuring the smooth operation of our slot floors, providing exceptional customer service, and maintaining a clean and welcoming environment for our guests.
About the Role:
- Monitor assigned areas efficiently and timely while providing excellent guest service.
- Keep assigned section in a neat, clean, and orderly fashion, including but not limited to, pushing in unoccupied chairs, removing bottles, glasses, and ashtrays from the tops of machines.
- Enter jackpot data information in the computer system accurately.
- Ensure assigned drawer(s) and/or wallet(s) balance.
- Check all monies received for counterfeit currency.
- Redeem TITO tickets using cash redemption scanner.
- Communicate with staff via radio to ensure efficiency in guest service.
- Ensure compliance with all applicable gaming laws and company internal controls, policies, and procedures, Title 31, and federal regulations.
- Work in the slot change booth and dispatch center when required.
Requirements:
- High school diploma or equivalent.
- Six months experience in same or similar role preferred.
- Must be 21 years of age or older.
- Must have the ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
- Must have the ability to operate computer equipment, including a calculator.
- Must possess excellent verbal and written communication skills.
- Must possess excellent guest service skills.
Estimated Salary Range: $35,000 - $45,000 per annum, depending on experience.
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