Guest Experience Lead
4 weeks ago
We are seeking a skilled Guest Experience Lead to join our team at McDonald's. As a Guest Experience Lead, you will be responsible for ensuring that every guest has a positive experience at our restaurant. This includes greeting guests, handling customer concerns, and maintaining a clean and welcoming environment.
Key Responsibilities:
- Lead the guest experience by checking in with guests and ensuring they are enjoying themselves
- Be the solution by handling guest concerns and providing resolve to their satisfaction
- Work collaboratively with the team to maintain a welcoming, friendly, and clean restaurant environment
- Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features
Requirements:
- A humble and hospitable demeanor
- Passion for helping and serving others (customers and fellow team members)
- A desire to learn and grow
- The ability to communicate effectively and anticipate customer needs
What We Offer:
- Competitive pay starting at $15.00 / hour plus cash incentives
- Employee discounts and free meals
- Paid sick leave and/or paid time off
- Tuition reimbursement and/or educational assistance
- Training and advancement opportunities
- Weekly direct deposit
- 401k plan*
- Medical, dental, and vision benefits*
Equal Employment Opportunity:
McDonald's is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law.
Accommodations:
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying.
COVID-19 Safety:
McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick.
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