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Customer Service Representative
1 month ago
Cortec Corporation is a global leader in innovative, environmentally responsible corrosion control technologies. We provide cost-effective, user-friendly integrated solutions for corrosion problems in various industries.
Job SummaryWe are seeking a dedicated Customer Service Representative to join our team. This role will interact with customers, sales reps, and distributors by managing accounts, processing orders, and answering product-related questions.
Key Responsibilities- Provide customers with information about products, services, and order-related inquiries.
- Resolve issues by performing activities such as returns, exchanges, and issuing credit memos with proper approvals and by following proper procedures.
- Process incoming purchase orders and other related items for assigned accounts.
- Refer unresolved customer grievances to designated departments for further investigation.
- Provide pricing quotations for stock, made-to-order, and custom products.
- Provide sales leads to sales representatives and/or distributors.
- Answer phone calls and manage email inbox.
- Maintain documentation of customer interactions, including details of inquiries, complaints, or comments, as well as actions taken.
- Uphold and improve quality standards by performing corrective and preventative actions related to job responsibilities.
- High school diploma or general education degree (GED). Associate's degree preferred.
- 2-3 years experience in customer relations or service, in a technical or scientific work environment required; proficient with Microsoft Office Suite.
- Benefits available the first of the month after 30 days of employment.
- $1000 sign-on bonus paid after 90 days of employment.
