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Customer Service Team Leader

2 months ago

Tustin, California, United States Tricon Residential Full time

Tricon Residential is a prominent owner and operator of a rapidly expanding portfolio of over 38,000 single-family rental homes across the U.S. Sun Belt and multi-family apartments in Canada. Our dedication to enhancing the lives of our employees, residents, and local communities is at the heart of Tricon's culture and business philosophy. We offer high-quality rental housing solutions for families throughout the United States and Canada, leveraging our technology-driven operating platform and committed on-the-ground teams. Our development initiatives are also contributing thousands of new rental homes and apartments as part of our pledge to address the housing supply crisis. At Tricon, we envision a world where housing unlocks life's potential. For further details, please visit Tricon Residential.

Position Overview

The Customer Service Team Leader will engage directly with clients to provide information in response to inquiries regarding properties. This role requires responding with suitable solutions in a professional manner. The Team Leader will oversee a team and serve as the primary responder to escalated calls when necessary.

  • Supervise a team of 4 or more individuals
  • Communicate with customers via email and phone
  • Handle calls related to leasing, maintenance, and customer service
  • Maintain records of customer interactions and transactions, documenting details of inquiries, complaints, and comments, along with actions taken
  • Listen attentively to customer inquiries and resolve issues. If a solution is not readily available, escalate to appropriate leadership
  • Manage customer accounts and update their status accordingly
  • Prepare necessary documents, letters, or statements as required by the customer
  • Collaborate with internal departments to identify solutions and resolve issues
  • Follow up with customers whose inquiries have been addressed to ensure satisfaction
  • Respond promptly to customer issues
  • Monitor calls for quality assurance
Qualifications:
  • Minimum of 2 years of supervisory experience in a sales environment
  • Exceptional interpersonal and communication skills
  • Ability to effectively manage various personality types
  • Demonstrated professionalism
  • Strong problem-solving skills
  • Capable of accurately assessing situations
  • Exhibit leadership qualities
Minimum Requirements:
  • High school diploma or GED
  • At least two years of experience in customer service
  • Familiarity with Microsoft Excel is advantageous
  • Basic mathematical skills
  • Excellent written and verbal communication abilities
At Tricon, we are dedicated to fostering a workplace where every individual is appreciated for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we strive to positively influence our business and the communities we serve, creating a lasting legacy where everyone can thrive.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience, and skills.
$55, $92,240.00