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Relationship Banker I

2 months ago

Edmond, Oklahoma, United States First United Bank and Trust Full time
Job Description:

At First United Bank and Trust, we are seeking a highly skilled and customer-focused Relationship Banker I to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service, sales, and relationship management to our valued customers.

Key Responsibilities:
  • Customer Service: Serve as the single point of contact for customers, providing prompt and professional service to meet their financial needs.
  • Sales and Relationship Management: Identify and match customer product needs with First United Bank and Trust products and services, promoting new products and services to customers and employees.
  • Account Management: Open new accounts, certificates of deposit, and other ancillary products, ensuring that proper paperwork is completed and entered on the computer system.
  • Transaction Processing: Process a variety of transactions quickly with minimal or no errors, including accepting checks for cash and deposit, money orders, savings bonds, traveler's checks, cashier's checks, and accepting and processing payments for loans and other services.
  • Security and Compliance: Maintain appropriate drawer limits, perform cash verifications, and vault duties, ensuring compliance with First United Bank and Trust standards and policies.
  • Problem Resolution: Proactively resolve customer complaints, problems, or other issues, reviewing and resolving account issues listed in insufficient and exception reports on a daily basis.
Requirements:
  • Education: High School Diploma strongly preferred; some college is strongly preferred.
  • Experience: Minimum of 1 year of banking experience as a Teller, Lending Assistant, or New Accounts is required.
  • Cash Handling Experience: Cash handling experience is preferred.
  • Customer Service Skills: Superior customer service skills are required.
  • Mathematics: Basic mathematics skills to solve problems are required.
  • Accuracy and Attention to Detail: Requires being exact or highly accurate with daily work.
  • Communication: Ability to effectively read, write, and verbally communicate with customers and co-workers.
  • Time Management: Ability to manage time effectively and work independently, without close supervision.
  • Judgment and Decision-Making: Ability to use good judgment and exercise decision-making skills.
  • Critical Thinking: Critical thinking skills to identify solutions, conclusions, or approaches to problems are required.
  • Multi-Tasking: Ability to multi-task.
  • Professionalism: Maintain a professional attitude and appearance.
  • Ethics: Behave ethically while at work or outside your work environment.
  • Active Listening: Active listening skills to assist customers are required.