Counselor for Families in Need

4 days ago

Salem, Connecticut, United States Park Lawn Memorial Group, LLC. Full time
Job Summary

Park Lawn Memorial Group, LLC is seeking an experienced and empathetic Funeral Service Counselor to join our team. As a key member of our staff, you will be responsible for delivering exceptional service to client families, building strong relationships, and ensuring their needs are met during times of need or pre-need basis.

About the Position:

  • This role requires a professional with excellent communication skills, ability to work independently, and a strong commitment to customer service.
  • You will be working closely with funeral homes, departments, and team members to ensure seamless service delivery and exceed family expectations.
  • The ideal candidate will possess a proven track record of success in outside sales production, preferably with experience in the funeral industry.

Key Responsibilities:

  1. Establish professional relationships with client families to ensure all needs are met during times of need or pre-need basis.
  2. Provide tours and guide families to cemetery lot locations.
  3. Build relationships, ensure excellent service, and develop potential referrals while attending services and visitations for client families; schedule and conduct aftercare appointments to ensure client family satisfaction and obtain referrals.
  4. Ensure compliance within state and industry regulations and in accordance with company policies and procedures by accurately completing required documents, insuring proper interment verification process, and conducting random audits.
  5. Maintain strict adherence to pricing structures, meeting required timelines by submitting all contracts, required documents, and payments to the Business Office.
  6. Reports to the Sales Manager all progress, completes, and submits all required reports timely.
  7. Actively pursues the development of new prospects and community-based contacts by conducting presentations that highlight merchandise, services, and the benefits of pre-need arranging at business locations, client family homes, and public community events.
  8. Sustains positive communication and cooperation with all funeral homes, departments, and team members to ensure a service that exceeds the family expectations.
  9. Consistently meets or exceeds company standards in revenue generation to maintain employment and benefits eligibility status.
  10. Protects confidentiality of company and client family information, including but not limited to sales and marketing programs, materials, names, and addresses of client families, and any additional related information.
  11. Participates in all required specific location and company training initiatives.
  12. Identifies and responds to all hazards at location and on grounds.
  13. Performs other duties as assigned.

Compensation:

Estimated salary: $55,000 - $75,000 per year, depending on experience and qualifications.

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