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Front of Store Team Lead

2 months ago

Birmingham, United States Marshalls Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. As a key member of our front of store team, you will be responsible for promoting an exceptional customer experience and leading a team of Associates to ensure prompt and courteous service.

Key Responsibilities
  • Customer Experience: Create a positive and engaging experience for all customers, ensuring their needs are met and exceeded.
  • Team Leadership: Lead and motivate a team of Associates to provide excellent customer service, promote loyalty programs, and maintain a clean and organized store environment.
  • Training and Development: Take an active role in training and mentoring Associates on front-end principles, personalizing the customer experience, and promoting loyalty programs.
  • Operational Excellence: Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
  • Problem Resolution: Address customer concerns and issues promptly, ensuring a positive customer experience and resolving issues in a fair and timely manner.
  • Store Execution: Ensure Associates execute tasks and activities according to store plan, prioritizing as needed and communicating effectively with management and Associates.
  • Communication and Feedback: Provide and accept recognition and constructive feedback, promoting a culture of open communication and continuous improvement.
  • Partnership and Collaboration: Partner with Management on Associate training needs to increase effectiveness and ensure adherence to all labor laws, policies, and procedures.
  • Additional Responsibilities: Promote credit and loyalty programs, support and participate in store shrink reduction goals and programs, and promote safety awareness and maintain a safe environment.
Requirements
  • Availability: Available to work a flexible schedule, including nights and weekends.
  • Merchandising Knowledge: Strong understanding of merchandising techniques and ability to maintain a visually appealing store environment.
  • Communication and Organizational Skills: Strong communication and organizational skills with attention to detail and ability to respond appropriately to changes in direction or unexpected situations.
  • Teamwork and Leadership: Team player with ability to work effectively with peers and supervisors, and lead by example to promote a positive and inclusive work environment.
  • Experience: 1 year retail experience and 6 months of leadership experience.