Fiber Network Quality Assurance Manager

3 weeks ago


Charlotte, North Carolina, United States Ripple Fiber Full time
About the Role

The Quality Control Supervisor is a critical position responsible for overseeing the quality assurance processes to ensure Ripple Fiber delivers exceptional fiber internet services.

This role involves managing a team of quality control technicians, developing and implementing quality control procedures, and ensuring compliance with industry standards and company policies.

Key Responsibilities
  • Field Inspection Coordination: Organize and oversee daily field inspections of fiber optic network construction sites to ensure compliance with project specifications and industry standards.
  • Team Leadership and Supervision: Provide leadership and direction to a team of quality control technicians, ensuring they understand their roles and responsibilities, and are performing effectively.
  • Vendor Compliance: Monitor and ensure that all vendors adhere to branding, signage, and other contractual requirements throughout the construction process.
  • Documentation and Reporting: Maintain detailed records of inspections, including written reports, photographs of the plant and construction progress, and any non-conformance issues.
  • Travel Coordination: Manage team travel logistics to ensure that technicians are where they need to be for inspections and are traveling efficiently and safely.
  • Training and Development: Train quality control technicians on inspection procedures, safety protocols, and new technologies related to fiber optic network construction.
  • Safety Compliance: Ensure that all field activities comply with occupational safety and health regulations, conducting safety audits and implementing corrective actions as needed.
  • Continuous Improvement: Evaluate current quality control processes and suggest improvements to enhance efficiency and effectiveness in ensuring high-quality construction.
  • Technology Utilization: Leverage inspection and reporting software tools to streamline the quality assurance process and enhance data accuracy and accessibility.

This role will be on-site, in-market, and requires some travel to job sites for supervision, inspection, and training purposes.

We offer a competitive salary, comprehensive benefits package, various perks, and opportunities for growth and development.



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