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Clinical Care Coordinator for Medical Services

2 months ago

Macomb, Illinois, United States Aylo Health Full time
Job Overview

Employee Benefits:

  • Comprehensive health coverage including medical, dental, and vision plans
  • Childcare support program
  • Retirement savings plan with employer matching
  • Short-term and long-term disability insurance, along with life insurance
  • Paid leave and holiday time

A position for a Level I Certified Medical Assistant is open at our busy Clinical Contact Center. The primary duty involves managing incoming patient calls to ensure the prompt processing of diagnostic imaging, laboratory tests, prescriptions, and other responsibilities as directed by healthcare providers.

Key Responsibilities:

  • Respond to incoming calls from patients requiring general or follow-up care
  • Process electronic prescription requests from pharmacies
  • Submit patient medication orders to pharmacies as instructed by healthcare providers
  • Build positive rapport with patients and callers
  • Obtain prior authorization for medications from insurance providers
  • Communicate with healthcare providers using the eClinicalWorks system
  • Address patient inquiries and gather pertinent information
  • Accurately document telephone interactions
  • Relay test results to patients while adhering to HIPAA regulations
  • Direct calls to the appropriate personnel as necessary
  • Carry out additional duties as assigned

Required Qualifications:

  • High school diploma or equivalent qualification
  • Graduation from an accredited Medical Assistant Program with current certification/registration
  • Minimum of 2 years of experience in a clinical private practice with knowledge of EMR systems
  • Ability to efficiently manage high call volumes
  • Excellent organizational and communication skills
  • Able to work independently or collaboratively within a team
  • Willingness to work evening shifts until 7 PM
About Aylo Health

Aylo Health is committed to transforming healthcare by empowering both patients and healthcare professionals. Our team is equipped with advanced tools and support to provide outstanding patient care. We prioritize opportunities for personal development, work-life balance, and career progression. By focusing on the well-being of our team members, we believe they can deliver the highest quality care to our patients. Join us at Aylo Health and contribute to the evolution of healthcare.