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Guest Experience Lead

1 week ago

Shawnee, Oklahoma, United States McDonald's Full time
About the Role

At McDonald's, we're committed to providing a welcoming and friendly environment for our guests. As a Guest Experience Lead, you'll play a vital role in ensuring that every customer has an exceptional experience with us.

As a key member of our team, you'll be responsible for leading the guest experience by checking in with guests, addressing their concerns, and providing solutions to their satisfaction.

You'll work closely with your colleagues to maintain a clean, safe, and inviting restaurant environment that reflects our brand values.

Key Responsibilities:
  • Lead the guest experience by greeting guests, checking on their satisfaction, and addressing any concerns they may have.
  • Be proactive in resolving guest issues and ensure that all interactions are handled professionally and promptly.
  • Work collaboratively with your team to maintain a high level of cleanliness, organization, and efficiency in the restaurant.
  • Offer expert advice and insights to guests about promotions, benefits, and features of the McDonald's App and Mobile Order & Pay.
What We're Looking For

We're looking for individuals who possess excellent communication skills, a passion for helping others, and a desire to learn and grow with our company.

A successful Guest Experience Lead will have:

  • A humble and hospitable demeanor.
  • Passion for serving others (customers and fellow team members).
  • A desire to learn and grow.
  • The ability to communicate effectively and anticipate customer needs.
Benefits and Perks

We offer a range of benefits and perks that make working at McDonald's a rewarding experience.

Some of the benefits include:

  • Competitive pay starting at $12.00/hour plus cash incentives.
  • Employee discounts and free meals.
  • Paid sick leave and/or paid time off.
  • Tuition reimbursement and/or educational assistance.
  • Training and advancement opportunities.
  • Weekly direct deposit.
  • 401k plan.*
  • Medical, dental, and vision benefits.*

*Available to full-time employees in select locations.