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Lodging Maintenance Associate

2 months ago

Braintree, Massachusetts, United States Wave Resort Full time

Housekeeping Room Attendant, Wave Resort

Job Category: Housekeeping

Requisition Number: HOUSE08341

Job Overview

As a vital member of our team, the Housekeeping Room Attendant plays a crucial role in ensuring that our guests enjoy a pristine and welcoming environment during their stay.

Key Responsibilities

  • Change bed linens and prepare beds for new guests.
  • Replace used towels and ensure all bathroom amenities are stocked.
  • Sweep, mop, and maintain the cleanliness of floors.
  • Vacuum carpets to ensure a tidy appearance.
  • Dust and clean furniture and fixtures.
  • Replenish bath care products such as soap and shampoo.
  • Restock beverages and snacks in the mini-bar.
  • Maintain cleanliness in public areas, including corridors.
  • Report maintenance issues and technical concerns promptly.
  • Assist guests with inquiries regarding additional services.
  • Help guests recover lost items efficiently.
  • Ensure all assigned rooms are clean and orderly by the end of the shift.
  • Adhere to hotel security protocols.

Qualifications

To be successful in this role, candidates should possess:

  • Prior experience as a Room Attendant or in a similar role.
  • Familiarity with industrial cleaning equipment and products.
  • Good physical health and stamina to perform tasks effectively.
  • Flexibility to work various shifts as needed.
  • Ability to work independently while meeting high standards of performance.
  • Excellent organizational skills and attention to detail.
  • Capability to follow instructions accurately.
  • A high school diploma is advantageous.

Benefits

We offer a range of perks to our employees, including:

  • Seasonal bonuses.
  • Discounts on hotel stays.
  • Food and beverage discounts.
  • Competitive pay.
  • Opportunities to work in a luxury oceanfront resort environment.

Customer Commitment

At Wave Resort, our guests are our priority. We believe that positive interactions with our staff are key to enhancing the guest experience. It is essential to maintain professionalism and treat all guests and associates with respect and courtesy at all times.

Work Ethic

To foster a positive environment, your work habits should consistently meet and strive to exceed hotel standards regarding procedures, grooming, punctuality, and attendance. Adaptability to changes in procedures and a willingness to learn new skills are crucial.

Safety and Security

The safety and security of our guests and staff are paramount. All associates must adhere to hotel security policies, particularly regarding key control, handling heavy objects, and reporting safety hazards.

Note: This description outlines the primary duties and responsibilities of the position and is not intended to be exhaustive. Other job-related tasks may be assigned as necessary. This description is subject to change at the discretion of the company.