Technical Systems Architect

21 hours ago


Raleigh, North Carolina, United States First Citizens Bank Full time
About the Role
As a Senior IT Infrastructure Specialist at First Citizens Bank, you will play a key role in driving engineering, automation, and support for security and application patching. You will lead the patching and vulnerability remediation of software and hardware that supports customer sales and service applications.

Key Responsibilities
* Implement, monitor, tune, and troubleshoot the health of BigFix client and infrastructure, including managing relay affiliation, recommendations of relay placement, and Peer Nest.* Patch and upgrade BigFix clients and server environment with latest updates.* Provide mentoring and support to other engineers for best practices of advanced scripting, use of APIs, automation, and database services.* Work with architects, integration engineers, and developers to design/integrate solutions, improving data quality, security, and compliance.* Identify and manage solution dependencies with other systems and elements of the enterprise IT infrastructure.* Assess software patches and create recommended patch list with logical explanation in terms of compliance.* Develop and optimize pre- and post-patching process to ensure proper implementation without any outages.* Score each patch based on risks & opportunity to prioritize. Identify which patches are more valuable to the organization than others.* Act as an escalation point for patch execution / partner team mentoring them and resolving complex scenarios and technical issues.* Ensure overall service levels for infrastructure uptimes through patch management standards, firmware upgrades, and vendor-based advisory.* Develop automation scripts and programs to streamline manual patch operations and improve mean time to deliver and first-time right metrics.* Provide best practice guidance including deployment and integration strategies of asset management tools like SCCM, ServiceNow, etc.* Provide tool operations and maintenance support, Tier 3 customer support as the subject matter expert on patch compliance.* Improvement of existing tools/scripts to automate schedule routine administration tasks.* Installation, configuration, and troubleshooting of Clients across Windows and Linux, with multiple overlapping security tools and complex group policies.

Qualifications
Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer

Estimated Salary: $100,000 - $140,000 per year

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