Branch Operations Supervisor
1 week ago
Lawn Tech is looking for an experienced Branch Operations Supervisor to oversee the daily operations of our branch, ensuring efficient workflows and excellent customer service.
About Our Company:
We are committed to delivering exceptional lawn care services, maintaining high-quality standards, and fostering strong relationships with our customers and employees.
Salary Range: $60,000 - $75,000 per year, depending on experience.
Main Responsibilities:
- Supervise and direct office staff, promoting a positive and productive work environment.
- Coordinate office activities, manage office inventory, and ensure timely ordering of supplies and equipment.
- Develop and implement procedures to improve office efficiency and productivity.
- Build strong relationships with customers, responding promptly to their inquiries and resolving issues professionally.
- Work closely with HR to coordinate staffing needs, payroll processing, and employee benefits.
- Monitor and analyze office performance metrics, making recommendations for process improvements.
- Maintain accurate and up-to-date records for customer service requests, work orders, billing, and other administrative matters.
- Foster a culture of teamwork, collaboration, and open communication within the office and across departments.
Requirements:
- Minimum 3 years of experience in office management or administrative roles, preferably in the lawn care, landscaping, or service industry.
- Demonstrated leadership and supervisory skills, with experience managing staff and coordinating office activities.
- Associate's degree in business administration, management, or a related field, or equivalent experience.
- Excellent organizational, communication, and interpersonal skills, with a focus on customer service.
- Proficiency in office software (Microsoft Office, Google Suite) and customer management systems.
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