Medical Equipment Technician
4 weeks ago
Job Summary:
Natus Medical is seeking a skilled Medical Equipment Technician to join our team. As a Field Service Technician, you will provide industry-best technical support on computer-based medical instrumentation.
Key Responsibilities:
- Establish strong relationships with customers, managers, and the national service team.
- Perform installation, calibration, and equipment repair on company offerings at customer locations.
- Complete calibration forms onsite and email to customers within 24 hours.
- Work closely with sales and service teams to understand customer service needs.
- Manage territory and streamline monthly schedule with the service scheduling team.
- Provide effective customer interaction through good interpersonal relationships and problem-solving skills.
- Order and maintain adequate truck stock to replace defective parts in the field.
- Manage tools and equipment to ensure they are in proper functioning order and meet Company quality standards.
- Multi-task to complete responsibilities in a timely and accurate manner.
- Book travel arrangements for customer visits and attend trade shows, presentations, and meetings as required.
Requirements:
- Associate degree (A.A.) or equivalent from a two-year college or technical school.
- Minimum of 2 years of experience in the field and/or training.
- Experience in the healthcare industry is strongly preferred.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Familiarity with audio systems, electronics repair, PC hardware, software configurations, troubleshooting, and maintenance.
- Experience with remote control SW packages, CRM packages, and Microsoft Office.
- Valid driver's license required.
Physical Requirements:
- Frequently required to sit, walk, stand, reach with hands and arms, use hands to handle or feel objects, tools, or controls, climb or balance, stoop, kneel, crouch, or crawl.
- Lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Natus Medical is an equal employment opportunity employer.
We are committed to recruiting, hiring, and promoting people with disabilities and veterans.
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