Service Advisor
1 month ago
The role of a Service Advisor at Prince Chevrolet Buick GMC of Albany involves providing exceptional customer service and ensuring seamless vehicle maintenance experiences.
Key Responsibilities:
- Greet customers promptly and establish a rapport to understand their needs.
- Obtain customer and vehicle information to facilitate efficient service.
- Clearly report all vehicle symptoms as described by the customer to ensure accurate diagnosis.
- Determine and recommend maintenance based on age, mileage, and vehicle history.
- Prepare a complete and accurate estimate of cost for labor and parts.
- Establish follow-up time to ensure customer satisfaction.
- Monitor the progress of each vehicle throughout the day and update customers frequently.
- Verify that the final invoice reconciles with the work performed on the repair order.
- Explain all completed work and charges to customers.
Qualifications:
- Prior experience as a Service Advisor is required.
- A proven record of achieving exceptional customer satisfaction is essential.
- Past experience as a service advisor, assistant lane manager, or service consultant is preferred.
- A very energetic personality and a desire for a long-term career with a growing organization are necessary.
- Personal and professional integrity and computer skills are also required.
Prince Chevrolet Buick GMC of Albany is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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