IT Support Specialist

2 days ago


Traverse City, Michigan, United States Great Wolf Lodge Full time
Job Title: IT Technician

At Great Wolf Lodge, we are seeking a highly skilled IT Technician to join our team. As an IT Technician, you will be responsible for providing technical support for the systems at the lodge, working closely with on-property staff on systems-related issues, and ensuring the smooth operation of our network and systems.

Key Responsibilities:
  • Monitor and administer the network, workstation operating systems, security system, safety, backups, and servers related to the systems within your focus for the resort.
  • Assemble, disassemble, repair, install, and de-install computers and related equipment approved for use by the corporate office.
  • Supervise and train employees' use of the systems to assure compliance with pre-defined and set company policies.
  • Participate in job-related training, classes, conventions, seminars, and personal knowledge enrichment opportunities as directed.
  • Administer and enforce GWR license agreements for compliance budgetary accuracy.
  • Work closely with members of the GWR IT team.
  • Maintain accurate inventories of equipment while maintaining an organized, safe, and clean work area.
  • Assist the corporate IT on projects and support related issues in the field or at the corporate office.
  • Prioritize projects and support workload at the resort.
  • Conduct regular training sessions to keep the knowledge base at the properties current.
Requirements:
  • Associates degree in IT or related field (or equivalent combination of education/experience).
  • Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP, and Ethernet, Wide Area Networks), desktop/mobile OS, and hardware as well as audio/visual support experience.
  • Demonstrated proficiency in Microsoft Office suite.
  • Successful completion of criminal background check and drug screen.
Preferred Qualifications:
  • Microsoft Certification.
  • Previous IT experience in hotel/resort/theme park industry.
  • SCCM administration, and a working knowledge of Cisco and server virtualization.
  • Strong problem-solving and organizational skills.
  • Attention to detail.
  • Enthusiastic and positive energy.
  • Multi-tasking ability.
Physical Requirements:
  • Able to lift up to 20 lbs.
  • Able to bend, stretch, and twist.
  • Able to stand or sit for long periods of time.


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