Customer Service Supervisor

1 week ago


Reidsville, North Carolina, United States Southern States Food Service Inc Full time

Job Summary: We are seeking a Customer Service Supervisor to join our team in Reidsville, North Carolina. As a key member of our operations team, you will be responsible for overseeing incoming calls, tracking service technicians' movements via GPS, and ensuring timely completion of tasks.

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About Our Company: Southern States Food Service Inc is a well-established company that provides technical support for professional-grade baking and cooking equipment to local grocery stores in North Carolina, South Carolina, Virginia, and other areas across the United States.

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Key Responsibilities:

  • Guide and direct service technicians under your supervision
  • Monitor their workflow, ensure timely completion of tasks, and maintain accurate records
  • Motivate the team to reach company and group goals
  • Collaborate with the office team to maintain office timelines and business goals

Requirements:

  • 2+ years of experience in customer service or dispatch
  • Proven ability to lead teams, manage workflows, and meet performance targets
  • Excellent communication, problem-solving, and time management skills
  • Familiarity with GPS tracking systems and specialized software

Benefits:

  • Competitive salary: $60,000 - $75,000 per year
  • Bonus based on performance
  • Paid time off

Additional Information:

This position offers a great opportunity for a motivated individual to grow with our organization and contribute to our mission of delivering exceptional customer service.



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