Customer Service Supervisor
1 week ago
Job Summary: We are seeking a Customer Service Supervisor to join our team in Reidsville, North Carolina. As a key member of our operations team, you will be responsible for overseeing incoming calls, tracking service technicians' movements via GPS, and ensuring timely completion of tasks.
">About Our Company: Southern States Food Service Inc is a well-established company that provides technical support for professional-grade baking and cooking equipment to local grocery stores in North Carolina, South Carolina, Virginia, and other areas across the United States.
">Key Responsibilities:
- Guide and direct service technicians under your supervision
- Monitor their workflow, ensure timely completion of tasks, and maintain accurate records
- Motivate the team to reach company and group goals
- Collaborate with the office team to maintain office timelines and business goals
Requirements:
- 2+ years of experience in customer service or dispatch
- Proven ability to lead teams, manage workflows, and meet performance targets
- Excellent communication, problem-solving, and time management skills
- Familiarity with GPS tracking systems and specialized software
Benefits:
- Competitive salary: $60,000 - $75,000 per year
- Bonus based on performance
- Paid time off
Additional Information:
This position offers a great opportunity for a motivated individual to grow with our organization and contribute to our mission of delivering exceptional customer service.
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