Collections Specialist

3 weeks ago


Newport News, Virginia, United States BayPort Credit Union Full time
Job Summary

We are seeking a highly skilled Collections Coordinator I to join our team at BayPort Credit Union. As a key member of our collections team, you will be responsible for reviewing daily delinquency and queue volume, identifying issues that would cause accounts to be past due, and communicating clearly with members associated with the account regarding past due payments.

Key Responsibilities
  • Review daily delinquency and queue volume to identify potential issues
  • Communicate with members regarding past due payments and create resolution plans
  • Recommend and submit actions for repossession and legal proceedings when necessary
  • Identify and report suspicious accounts and provide resources to members for assistance
  • Work with team members to ensure member accounts are handled appropriately
  • Use discretion when following collection procedures and follow up on actions
  • Verify and update member information
  • Participate in team events and commit to development in skills
  • Promote community participation within BayPort Credit Union
  • Respond to member requests and concerns in a timely manner
  • Maintain accurate records of all actions and call results
Qualifications
  • Working knowledge of collections laws, bankruptcy, regulatory compliance, and fair credit reporting act
  • Proficient in basic applications in a Windows-based environment
  • Strong written and oral communication skills
Requirements
  • Education up to the equivalent of a four-year high school education
  • Minimum of 6-24 months loan/collections experience or equivalent education/experience

We are an equal opportunity employer and maintain a drug-free workplace. We reserve the right to perform pre-employment substance abuse testing.



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