HVAC Service Coordinator
3 days ago
Estimated Salary: $45,000 - $60,000 per year, depending on experience.
Responsibilities:
- Answer incoming phone calls with a positive attitude and respond to phone messages from customers.
- Direct incoming calls to the specific company departments.
- Collect and record customer feedback and information, and share with appropriate departments and team members.
- Document and update customer records based on interactions.
- Develop and maintain a knowledge base of the evolving products and services.
- Assist in dispatching when necessary.
Requirements:
- Positive, service-oriented attitude.
- Professional demeanor.
- Ability to thrive in a fast-paced and sometimes high-pressure environment.
- Excellent computer skills and excellent phone disposition.
- Willingness to work independently or as part of a team.
- Previous experience in customer service or other related field.
- Ability to build rapport with clients.
- Ability to prioritize and multitask.
Benefits:
- Paid Holidays.
- Paid Vacation.
- Company Matching IRA.
- Vision, Dental, Health, Insurance.
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