Restaurant Host

2 months ago

Carmel, Indiana, United States Hotel Carmichael Full time

Job Summary:

Hotel Carmichael is seeking a skilled and charismatic Server to join our team. As a Server, you will be the conductor of the dining room, leading and maintaining the communication between the entire service team. You will be responsible for providing exceptional service to our guests, ensuring their experience is memorable and enjoyable.

Key Responsibilities:

  • Lead guests through all aspects of the dining experience, providing gracious and professional food and beverage service in an efficient manner.
  • Be knowledgeable of the menu, brands, prices, and options, as well as the restaurant's promotions and specials.
  • Take guest beverage and/or food orders and input orders accurately in the point-of-sale (POS) system.
  • Communicate all allergy and dietary restriction information clearly on tickets.
  • Retrieve and deliver food and beverage orders in a timely manner.
  • Replenish beverages and ensure guest satisfaction throughout the meal service.
  • Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local, and company regulations.
  • Clear plates at the appropriate time and always ask for help when necessary.
  • Responsible for crumbing the table whenever it is appropriate during the meal.
  • Maintain a clean and organized serving station at all times.
  • Presents the check and responsible for all transactions, including receiving payment and accurately counting back change.
  • Keep the table areas and bar clean, orderly, and properly stocked.
  • Give every table a sincere thank you and farewell.
  • Respond graciously to guest service issues and report the situation to Restaurant Management.
  • Conduct oneself in a professional manner, with the awareness that all actions and communications are within guests' view.
  • Maintain a sincere, positive, pleasant, and enthusiastic attitude, providing our customers with the highest quality care and service.
  • Execute wine service when necessary.
  • Assist with the training of new team members.

Requirements:

  • Must be able to obtain an Indiana Employee Liquor Permit.
  • Ability to think and communicate clearly in high-pressure situations.
  • Ability to execute professional wine service.
  • Knowledgeable of pre-check register operation.
  • Knowledgeable of computer operations and ordering procedures.
  • Knowledgeable of basic sanitation.
  • Ability to effectively communicate with customers, co-workers, and supervisors.
  • Ability to maintain excellent attendance and punctuality.

Preferred Qualifications:

  • Previous bartending, serving, and/or customer service experience.

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