Claims Research Specialist

5 days ago


Remote, Oregon, United States Conduent Payment Integrity Solution Inc. Full time

We are seeking a skilled Claims Research Specialist to join our team at Conduent Payment Integrity Solution Inc. In this role, you will play a critical part in investigating claims and determining recovery potential for our clients.

Company Overview

At Conduent, we deliver mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. Our dedicated associates create exceptional outcomes for our clients and the millions of people who count on them.

Salary Information

The estimated salary range for this role is $20-$22 per hour. This position may be eligible for a bonus or incentive based on business need.

Job Description

As a Claims Research Specialist, your primary responsibility will be to initiate contact with liability insurance carriers and attorneys to determine recovery potential on claims our clients have paid due to accidents. You will use your detail-oriented nature and exceptional communication skills to provide quality service while investigating claims.

You will utilize the Internet and other resources to fully investigate potential recovery cases, examining and investigating cases based on accident details and policy language. Additionally, you will be responsible for:

  • Meeting production standards on a daily and monthly basis;
  • Initiating telephone contact and written correspondence with insurance claims adjusters, personal injury attorneys, patients, and other parties to the claim;
  • Talking on the phone 90% of your workday, making outbound calls and answering calls returned to you about the claims you are working;
  • Detailed, clear, and concise case notes; and
  • Providing exceptional customer service.
Required Skills and Qualifications

To be successful in this role, you must:

  • Have a High School Diploma or an equivalent level of education;
  • Be at least 18 years old;
  • Have steady work history;
  • Experience with claims and making professional outbound calls;
  • Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship;
  • Be able to successfully pass a criminal background check and drug test;
  • Have prior clerical/customer service work experience;
  • Great typing skills: 40+ adjusted wpm.
Benefits

In addition to base pay, this position offers a variety of benefits, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.



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