Hematology Oncology Triage Nurse

4 weeks ago

Boston, Massachusetts, United States Boston Medical Center Full time
Job Summary

The Registered Nurse, Hem Onc/Cancer Care Infusion, 40 Hours position is a critical role at Boston Medical Center (BMC), a leading healthcare provider in New England. As a member of our Hematology/Oncology team, you will be responsible for providing high-quality patient care, triaging patient calls, and working closely with providers and nurses to ensure seamless care delivery.

Key Responsibilities
  • Utilize the nursing process to provide timely, safe, and efficient patient-centered care.
  • Triage patient calls, determine clinical acuity, and direct callers to appropriate emergency services when necessary.
  • Work closely with providers, nurses, and other healthcare team members to ensure effective communication, teaching, and negotiation skills.
  • Accountable for quality assessment, efficient managed care, and patient satisfaction in collaboration with the healthcare team.
  • Implement interventions identified in the nursing and medical plan of care.
  • Provide patient teaching, counseling, and indicated medical recommendations while maintaining standards of professional nursing practice.
Requirements
  • Registration and current RN licensure in the state of MA in good standing required.
  • Diploma, ASN, or BSN (preferred); ability to obtain BSN within the first 4 years of employment.
  • Current basic life support (BLS) certification.
  • Bio/chemo certificate required.
  • ONS chemotherapy provider card within 60 days of hire, OCN preferred: must obtain within 2 years of hire.
  • Minimum 1 year experience, 2 years preferred with demonstrated competence in all aspects of nursing care and independent decision making in hematology/oncology required.
Preferred Qualifications
  • Previous experience with hematology/oncology triage, surgical oncology, transplants, stem cell transplants, or amyloidosis preferred.
  • Recent port access, peripheral IV insertion, and clinical assessment skills preferred.
  • Previous skills with drains, wound vacs, and assisting with minor procedures preferred.
Knowledge and Skills
  • Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information.
  • Effective interpersonal skills to facilitate communication with various members of the healthcare team, patients, and families.
  • Organizational skills to set priorities and efficiently complete assigned work.
  • Multilingual skills (beyond that of English) in languages appropriate to the patient populations served by the medical center preferred.
  • Relevant clinical experience and/or specialty, certification required for certain practice areas, e.g., enterstomal therapy, epidemiology, peri-operative areas.
  • Analytical ability to solve clinical nursing issues and conduct quality improvement research utilization projects.
  • Ability to effectively delegate appropriate patient care activities.
  • Effective verbal and written communication skills appropriate to the patient populations served.
  • Physical ability to meet the core job responsibilities in accordance with practice setting demands for the patient populations regularly served.
  • Ability to effectively manage stress due to critical issues related to patient care, changing organizational climate, and personnel issues.
  • Ability to utilize judgment and decision-making skills in performing triage exemplifying sound clinical judgment.
  • Pleasant telephone manner.
  • Excellent customer service skills and personal service knowledge including needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of electronic medical record systems and their usage.
  • Outstanding written, verbal, telephone, and interpersonal communication skills, including time management (ability to prioritize and effectively manage multiple tasks).
  • Knowledge of primary care clinical procedures and all processes involved in the delivery of quality care.
  • Ability to effectively communicate information to supervisor, peers, or customers.
  • Ability to work both effectively with minimal supervision as well as with fellow staff as a team.
  • General office abilities including minimum of 40 wpm typing and faxing.
  • Reading comprehension skills and computer literacy required.
  • Excellent command of the English language is required.

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