Pharmacy Liaison Specialist

About the Role:

CPS Solutions, LLC is seeking a highly motivated and customer service-oriented pharmacy professional to join our team as a Pharmacy Liaison. This is a full-time, non-exempt position that will be based at our customer site, Southern Ohio Medical Center.

Key Responsibilities:

• Educate leadership and clinic staff on the CPS model to gain their support.
• Initialize and lead ongoing work in clinics to ensure patient/CPS engagement is appropriate and consistent with their preferences.
• Ensure every patient who can benefit from specialty pharmacy services is identified and met in clinic upon arrival.
• Explain the benefits of our specialty pharmacy without impeding patient choice of pharmacy and achieve patient participation.
• Successfully enroll patients into the program.
• Perform all benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need.
• Oversee services provided to enrolled patients to ensure everything from order entry to final verification is completed quickly, accurately, and in accordance with patients' needs.
• Provide direct support to enrolled patients to ensure they are supported throughout their therapy regimen and achieve their intended outcome.
• Conduct outbound phone calls for patient support, adherence checks, and refill reminders.
• Accept inbound calls from patients as needed and share in on-call coverage to ensure 24/7 patient support.
• Appropriately triage any clinical questions to an appropriate clinician (pharmacist, nurse, or provider).
• Design clinic workflows to help deliver the CPS experience to patients and develop new and improved processes for efficient, safe fulfillment of specialty medications.
• Participate in conferences and workshops to help promote CPS.

Requirements:

• At minimum a High School diploma or equivalent.
• Experience as a pharmacy liaison or technician.
• Registered, or the ability to become registered as a pharmacy technician in the state of OH.
• Experience interacting with physicians, nurses, or other healthcare professionals (preferably in a medical clinic).
• Knowledge of benefits investigation, prior authorization support, and patient financial assistance work highly preferred.
• Strong people skills and the ability to work with teams across customers.
• Proficiency in standard workplace software (e.g., MS Office), EMR systems (e.g., EPIC, Cerner, or Meditech), and dispensing systems (e.g., QS1, RX30, or Computer Rx) highly preferred.
• The ability to start from scratch, execute quickly and accurately without pre-defined processes and protocols, and an interest in defining such processes for the future.
• The patience to adapt to patients' and customers' preferences and processes, while always upholding CPS standards.

What We Offer:

• A driver's seat position transforming how specialty pharmacy services are delivered to the most complex patients, to improve their overall experience and outcomes.
• A platform to meaningfully leverage and further develop your (healthcare) technology, leadership, and management skills, working alongside our senior leadership and premier health system customers.
• Competitive compensation including a bonus opportunity and Benefits.

Hospital Requirements:

• (may be required)

Benefits:

• All employees enjoy a competitive salary, eligibility to participate in the 401(k) savings plan with a match.
• Full-Time employees are also eligible for a comprehensive benefits package, including Medical, Dental and Vision Insurance, Time Off Plan, Company Paid Short- and Long-Term Disability, Basic and Supplemental Life Insurance, Medical Flex and Dependent Care Accounts and more.

About CPS Solutions, LLC:

CPS Solutions, LLC is one of the nation's largest providers of pharmacy services to more than 800 hospitals and healthcare facilities nationwide. We help clients tackle a variety of complex issues, such as operational efficiency, rising drug costs, regulatory & compliance, 340B, and specialty pharmacy strategy. We help healthcare leaders drive best in class pharmacy operations through skill, expertise, and proprietary technologies.