Banquet Captain

11 hours ago


Charlotte, North Carolina, United States Hilton Charlotte University Place Full time
Job Summary

We are seeking a highly skilled Banquet Captain to join our team at Hilton Charlotte University Place. As a key member of our events team, you will be responsible for ensuring the smooth execution of banquet functions, providing exceptional guest service, and maintaining the highest standards of quality and professionalism.

Key Responsibilities
  • Supervise and coordinate the setup and breakdown of banquet tables and areas.
  • Review and implement last-minute changes to function sheets.
  • Ensure that all guest requests are promptly addressed and resolved.
  • Conduct pre-function meetings with staff to ensure proper service and requirements for banquet functions.
  • Assign stations to servers, assign side work functions, and ensure that all duties are completed before each server signs out.
  • Coordinate and supervise all banquet activities to ensure that each course is served in accordance with the banquet event order.
  • Complete final billing and present to the customer contact for payment.
  • Provide prompt, professional, and courteous service during banquet meal functions.
  • Function as the lead server for banquet events.
  • Maintain a clean and orderly workstation.
  • Inform supervisor of guest comments/complaints.
  • Assist banquet associates when needed.
  • Assist in the set-up and breakdown of banquet functions when business demands are high.
  • Clean tables of all glasses, silver, china, etc. during and after banquet functions.
  • Greet guests and continually monitor to ensure quality guest satisfaction.
Requirements
  • Hotel banquets experience: 1-2 years (preferred)

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