Retail Sales Associate

2 weeks ago


Kittanning, Pennsylvania, United States Stbank Full time

Job Summary

We are seeking a highly motivated and customer-focused Sales and Service Professional to join our team at Stbank. As a key member of our retail branch, you will be responsible for delivering exceptional customer service and sales support to our clients.

Key Responsibilities

  • Provide exceptional customer service and support to clients, responding to their needs and resolving issues in a timely and professional manner.
  • Meet and exceed sales goals by identifying and pursuing sales opportunities, building relationships with clients, and promoting bank products and services.
  • Process transactions, including deposits, withdrawals, and loan payments, while maintaining accurate records and adhering to bank policies and procedures.
  • Develop and maintain a comprehensive understanding of bank products and services, including loans, deposits, and investment products.
  • Collaborate with colleagues to achieve branch goals and objectives, including sales targets and customer satisfaction metrics.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date on industry trends and best practices.

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 2-5 years of experience in a retail or sales environment, preferably in a banking or financial services setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse clients and colleagues.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
  • Physical demands include standing for extended periods, using a keypad device, and lifting up to 10 pounds.

Working Conditions

This role requires working in a retail branch environment, with regular interaction with clients and colleagues. The physical demands of the job include standing for extended periods, using a keypad device, and lifting up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.



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