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Guest Services Representative

2 weeks ago


Roseville, Michigan, United States Spencer Gifts Full time

Spencer Gifts is seeking a dedicated Guest Services Representative to join our team. In this role, you will be responsible for providing top-notch Guest Services, maintaining store appearance, and supporting the Store Management Team in driving sales and achieving business objectives.

Key Performance Indicators
  • Deliver exceptional Guest Services by responding to customer inquiries, resolving issues promptly, and exceeding customer satisfaction expectations
  • Maintain a clean and organized store environment, including restocking shelves, facing merchandise, and tidying up the sales floor
  • Collaborate with the Store Management Team to identify opportunities to drive sales growth, improve customer engagement, and maintain a positive store atmosphere
  • Process transactions accurately, handle customer returns, and provide assistance as needed

As a Guest Services Representative, you will have the opportunity to develop your skills in customer service, teamwork, and problem-solving, while contributing to the success of our stores.