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Guest Services Representative
2 weeks ago
Spencer Gifts is seeking a dedicated Guest Services Representative to join our team. In this role, you will be responsible for providing top-notch Guest Services, maintaining store appearance, and supporting the Store Management Team in driving sales and achieving business objectives.
Key Performance Indicators- Deliver exceptional Guest Services by responding to customer inquiries, resolving issues promptly, and exceeding customer satisfaction expectations
- Maintain a clean and organized store environment, including restocking shelves, facing merchandise, and tidying up the sales floor
- Collaborate with the Store Management Team to identify opportunities to drive sales growth, improve customer engagement, and maintain a positive store atmosphere
- Process transactions accurately, handle customer returns, and provide assistance as needed
As a Guest Services Representative, you will have the opportunity to develop your skills in customer service, teamwork, and problem-solving, while contributing to the success of our stores.