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Parts Manager

2 months ago

Ecorse, Michigan, United States Friendship Automotive Full time

At Friendship Automotive, our customers are valued partners and our Team Members are dedicated professionals. As a leading automotive group in 5 states and 8 cities with 18 locations, we're seeking a talented individual to join our team as a Parts Manager. This role offers a unique opportunity to develop your career with an award-winning, customer-focused organization.

Key Responsibilities:

  • Manage and maintain a balanced inventory of parts and accessories to meet customer demands.
  • Track and report expenses to ensure efficient use of resources.
  • Accurately price parts and accessories to optimize revenue.
  • Collaborate with the Service Department to fulfill purchase and repair orders in a timely manner.
  • Maintain knowledge of manufacturer warranty, policy, and return procedures to ensure seamless customer experiences.
  • Handle and resolve customer complaints quickly and professionally, demonstrating a commitment to customer satisfaction.
  • Enforce safety requirements and comply with federal, state, and local regulations for the department.
  • Demonstrate a positive attitude consistent with the Friendship Automotive culture.

Requirements:

  • High school diploma or equivalent.
  • Strong focus on providing excellent customer service and building strong relationships.
  • Ability to work well in a process-driven environment and adapt to changing priorities.
  • Detail-oriented and organized, with excellent communication skills.
  • Professional, well-groomed personal appearance and a valid driver's license with a clean driving record.

Benefits:

  • Competitive compensation package, including incentives and commission, with a guaranteed monthly income.
  • A comprehensive benefits package, including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.