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Tax Office Manager

1 month ago

Washington DC USA, United States H&R Block Full time

{"h1": "Associate Team Leader Role at H&R Block", "p": "At H&R Block, we're committed to providing exceptional client experiences and fostering a connected culture. As an Associate Team Leader, you'll play a vital role in supporting our retail offices during tax season, ensuring quality execution and client satisfaction. Your expertise will be essential in leading daily activities, managing office operations, and providing top-notch customer service. If you're passionate about delivering outstanding results and making a meaningful impact, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Support the Multi-Unit Team Leader in executing service standards and client service experiences
* Lead daily activities to ensure office associates are scheduled and work is completed according to deadlines
* Provide phone coverage and engage with clients to deliver an exceptional experience
* Communicate essential information to office associates through daily huddles

**Requirements:**

* Prior experience in customer service or a similar role
* Strong organizational skills and ability to plan and manage day-to-day office operations
* Customer-centric mindset and strong communication skills
* Computer proficiency with the ability to use MS Office
* Demonstrated ability to work independently with minimal supervision
* Positive attitude and flexibility to work a flexible schedule

**What We Offer:**

* Competitive pay and incentive compensation plans
* Comprehensive benefits package, including medical, prescription drug coverage, and retirement savings plan
* Employee Assistance Program and virtual fitness center programs
* Associate discount program and Business Travel Accident Insurance

**Why Work for H&R Block:**

* We believe in the power of people helping people and strive to create a connected culture
* We're committed to diversity, equity, and inclusion, and welcome candidates from all backgrounds
* We offer a dynamic and supportive work environment, with opportunities for growth and development

If you're passionate about delivering exceptional results and making a meaningful impact, we encourage you to apply for this exciting opportunity.

**Apply Now:**

[Insert Application Link]"}