Treatment Coordinator
2 weeks ago
We are a leading provider of orthodontic care, dedicated to delivering exceptional patient experiences and outstanding results. Our team is passionate about making a difference in the lives of our patients, and we are seeking a skilled Treatment Coordinator to join our team.
Job DescriptionThe Treatment Coordinator will play a vital role in supporting our patients throughout their orthodontic journey. Key responsibilities include:
- Providing exceptional patient communication and support
- Coordinating treatment plans and scheduling appointments
- Managing patient accounts and payment arrangements
- Assisting with financial consultations and insurance claims
- Collaborating with the clinical team to ensure seamless patient care
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. Bilingual fluency in Spanish is a requirement for this role.
Requirements- High school degree or equivalent
- 3+ years of customer service experience
- 2+ years of sales experience
- 1+ year of treatment coordinating experience
- Knowledge of medical terms and practices
- Proficient in Microsoft Office Suite
- Excellent problem-solving and de-escalation skills
- Bilingual fluency in Spanish
This full-time position is based at our Sycamore, IL location, with a flexible schedule that includes occasional Saturdays and evening shifts.
Benefits- Paid training and travel pay
- Clinical bonuses and paid time off
- Medical, dental, and vision insurance
- Accident insurance and short-term disability
- Long-term disability and employee assistance program
- Health savings account and dependent care account
- 401(k) and matching
- Pet insurance and tuition assistance program
- Identity theft protection and MetLife MetLaw legal insurance
- Transit reimbursement and free/discounted orthodontic treatments
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