Treatment Coordinator

2 weeks ago


Sycamore, Illinois, United States Orthodontic Experts Ltd Full time
About Orthodontic Experts Ltd

We are a leading provider of orthodontic care, dedicated to delivering exceptional patient experiences and outstanding results. Our team is passionate about making a difference in the lives of our patients, and we are seeking a skilled Treatment Coordinator to join our team.

Job Description

The Treatment Coordinator will play a vital role in supporting our patients throughout their orthodontic journey. Key responsibilities include:

  • Providing exceptional patient communication and support
  • Coordinating treatment plans and scheduling appointments
  • Managing patient accounts and payment arrangements
  • Assisting with financial consultations and insurance claims
  • Collaborating with the clinical team to ensure seamless patient care

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. Bilingual fluency in Spanish is a requirement for this role.

Requirements
  • High school degree or equivalent
  • 3+ years of customer service experience
  • 2+ years of sales experience
  • 1+ year of treatment coordinating experience
  • Knowledge of medical terms and practices
  • Proficient in Microsoft Office Suite
  • Excellent problem-solving and de-escalation skills
  • Bilingual fluency in Spanish
Working Hours/Location

This full-time position is based at our Sycamore, IL location, with a flexible schedule that includes occasional Saturdays and evening shifts.

Benefits
  • Paid training and travel pay
  • Clinical bonuses and paid time off
  • Medical, dental, and vision insurance
  • Accident insurance and short-term disability
  • Long-term disability and employee assistance program
  • Health savings account and dependent care account
  • 401(k) and matching
  • Pet insurance and tuition assistance program
  • Identity theft protection and MetLife MetLaw legal insurance
  • Transit reimbursement and free/discounted orthodontic treatments


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