PBX System Administrator

6 days ago

West Palm Beach, Florida, United States HR Employer Solutions Group Full time
Job Summary

We are seeking a skilled PBX Operator to join our team at HR Employer Solutions Group in West Palm Beach, Florida. As a key member of our operations team, you will be responsible for managing our company's PBX telephone system, handling incoming and outgoing calls, and providing exceptional customer service.

Key Responsibilities
  • Operate and maintain the company's PBX telephone system, ensuring seamless call handling and minimal downtime.
  • Answer incoming calls, greet callers, and provide friendly and professional assistance, resolving issues and answering questions to the best of your ability.
  • Transfer calls to the appropriate departments or individuals, utilizing your knowledge of the company's organizational structure.
  • Handle outgoing calls, making necessary connections and ensuring timely communication with clients and colleagues.
  • Assist callers with general inquiries, providing accurate and up-to-date information on company policies, procedures, and services.
  • Maintain accurate call logs and documentation, tracking call details and performance metrics.
  • Stay up-to-date with company procedures and protocols for call handling and transferring, ensuring compliance with industry standards and best practices.
  • Perform administrative tasks as assigned, supporting the operations team in achieving our goals and objectives.
Requirements
  • Prior experience as a PBX Operator or in a similar role is highly desirable, with a strong understanding of telephone systems and technology.
  • Excellent interpersonal and communication skills, with the ability to build rapport with clients and colleagues.
  • Professional phone etiquette and customer service skills, with a focus on providing exceptional service and support.
  • Ability to handle multiple calls simultaneously, prioritizing tasks effectively and managing time efficiently.
  • Strong attention to detail and accuracy in call handling and documentation, with a focus on quality and precision.
  • Ability to work independently and as part of a team, collaborating with colleagues to achieve shared goals and objectives.
  • Proficient in using telephone systems and technology, with a willingness to learn and adapt to new systems and processes.
What We Offer
  • Competitive compensation: $15 - $19 per hour.
  • Opportunity for growth and advancement within the company, with a focus on professional development and career progression.
About Us

HR Employer Solutions Group is a leading provider of human resources solutions, assisting businesses in various industries with their HR needs. We offer a comprehensive suite of services, including payroll management, benefits administration, employee training, and more. Our team is dedicated to providing exceptional support and customized solutions to our clients, with a focus on building long-term relationships and achieving mutual success.

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