Service Department Head
3 weeks ago
**Job Title:** Service Department Head
Company OverviewLinder Turf and Tractor has been a trusted name in equipment solutions for decades. We pride ourselves on delivering exceptional customer experiences and fostering a culture of excellence.
SalaryWe offer a competitive salary of $65,000 - $85,000 per year, depending on experience.
Job DescriptionThe successful candidate will be responsible for overseeing the efficient operation of our service department. This includes processing work orders, submitting warranty claims, and managing inventory.
Key Responsibilities:
- Lead and direct all services and workspaces in shop
- Process work orders in a timely manner daily
- Submit warranty claims daily
- Supervise and coordinate service tasks; monitor the progress of all current and pending projects
- Provide exceptional customer service experiences to customers by offering knowledge, advice, and answering questions and concerns
- Serve as a subject matter expert for all service, inventory, and product-related concerns and work processes
- Update and manage invoices
- Process new orders and track inventory
- Maintain strong relationships with manufacturing representatives
- Ensure a safe and clean workspace at all times
- Monitor employee work and provide regular progress reports to improve employee satisfaction and efficiency
- Comply with industry standards, regulations, and laws
- Train new employees on company procedures, including safety and work processes
- Stay updated on industry developments and new innovations, materials, tools, and processes that can benefit the company
- Monitor workflow and productivity
**Requirements:
- A proven track record in customer service and leadership
- Excellent communication and interpersonal skills
- Ability to work well under pressure and manage stressful situations
- Strong organizational and time management skills
- High School Diploma or equivalent
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