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Audio Visual Event Specialist

2 months ago

Aurora, Colorado, United States Encore Full time

Job Overview

Position Summary

The hourly compensation is approximately $30.00, depending on skills and experience.

The Event Technical Specialist plays a crucial role in the seamless execution of mid-level production events within a hospitality setting, prioritizing client satisfaction. This role reports to the Associate Director or Director of Project Management.

Key Responsibilities

Equipment Management

  • Guarantees successful event delivery through precise setup, operation, and dismantling of advanced audiovisual equipment.
  • Diagnoses and resolves technical issues promptly as they occur.
  • Adheres to all company security and safety protocols.
  • Protects equipment from theft and damage during use.

Client Relations

  • Delivers exceptional service, aiming to surpass the expectations of both internal and external clients.
  • Maintains positive interactions with clients through effective communication.
  • Collaborates with the internal team to devise event solutions before and during events to ensure optimal customer satisfaction.
  • Understands and nurtures the relationship between the hotel and clients.

Training and Development

  • Fosters an environment conducive to the growth of technical and leadership skills among team members.
  • Mentors and coaches technical, sales, and operations staff to enhance their technical capabilities.
  • Develops expertise in specific technical disciplines.
  • Stays updated with the latest technology and industry advancements.

Event Oversight

  • Engages in advanced tasks related to event operations.
  • Supervises and guides other technicians during events.

Equipment Care

  • Assists in the security, storage, inventory, transportation, and maintenance of equipment.
  • Conducts inventory assessments and forecasts equipment requirements.

Qualifications

  • A Bachelor's Degree is preferred.
  • Minimum of 3 years of experience in event technology, specializing in Audio, Lighting, Projection, or Video.
  • 3-4 years of experience in customer service or hospitality is preferred.
  • Internal candidates must meet all training prerequisites to qualify for this position.
  • Technical certifications in A/P/V/L are required, with experience validated by a Director of Project Management or higher.
  • New team members must complete all training requirements within 60 days of hire.
  • Ability to interact professionally with a diverse workforce and senior management.
  • Strong interpersonal skills with clients and colleagues.
  • A valid driver's license is necessary for roles involving company vehicles.
  • Must be capable of lifting up to 50 lbs.

Core Competencies

  • Delivering Exceptional Service
  • Demonstrating Ownership
  • Ensuring Accountability
  • Making Quality Decisions
  • Managing Complexity
  • Collaborating Effectively

Work Environment

This role involves working in a hotel or convention center setting, with exposure to varying temperatures and conditions. The environment may range from quiet to noisy, and team members will utilize high-end audiovisual equipment. Work hours may include irregular schedules, including evenings, weekends, and holidays.

Physical Requirements

Team members must meet specified physical criteria to perform essential job functions effectively. This includes the ability to lift, carry, push, and pull various weights as outlined in the job description.

The above information is not an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. Management reserves the right to revise the job or assign different tasks as necessary.