Optometric Service Representative
7 days ago
At EssilorLuxottica, we are committed to delivering exceptional patient care and service in our optical stores. We are seeking a skilled Optometric Technician to join our team.
Job SummaryThe Optometric Technician is responsible for creating a positive and memorable experience for our patients by providing exceptional service, ensuring their needs are met, and exceeding their expectations.
Responsibilities- Greet patients warmly and promptly, showing urgency in providing excellent service and satisfying their needs.
- Determine the reason for the patient's visit and explain how to shop at our store, as well as all required paperwork, tests, products, and services.
- Be attentive to details, carefully review prescriptions and patient information, and identify special needs, consulting with opticians, doctors, or retail management when necessary.
- Show patience and courtesy to indecisive or difficult patients.
- Perform work accurately and thoroughly despite time pressure and high guest volume, identifying situations involving unsatisfied guests and acting quickly for resolution.
- Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures.
- Handle and file patient records in an organized and efficient manner.
- Place contact lens orders, process shipments, and properly submit invoices for payment.
- Operate the POS system accurately, collecting proper payment following protocols.
- Take pride in the appearance of the store and show initiative in keeping displays clean, attractive, and organized.
- Inform management of potential safety opportunities.
- Demonstrate safe work practices.
- Comply with all safety and regulatory requirements, ensuring supplies and chemicals are stored and used appropriately.
- Perform pre-examination testing with accuracy and attention to detail, taking the initiative to explain measurements and answer patient questions.
- Utilize clinical and product knowledge, provide coaching and guidance to patients on contact lens care and handling.
- Maintain and disinfect contact lens inventory, providing clinical support to the optometrist as needed.
We are looking for a highly skilled and motivated individual with:
- A minimum of one year of strong guest service skills (internal/external).
- A High School Graduate/GED or equivalent experience.
- Strong communication and listening skills to interact with guests and associates.
- Basic math skills (addition, subtraction, multiplication, division).
- Interpersonal skills (friendly, caring, patient).
- Sales skills.
- Knowledge of store merchandise.
- Familiarity with cash registers, computers, and calculators.
Prior experience in guest service, retail, or optical is preferred.
CompensationThis position offers a competitive salary range of $23.13 per hour, based on location, experience, qualifications, skills, and local minimum wage requirements. You may also be eligible for a bonus and/or commission plan, complementing a comprehensive total rewards package that includes health care, retirement savings, paid time off/vacation, and employee discounts.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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