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Restoration Operations Supervisor

2 months ago


Evans, United States SERVPRO Full time
Restoration Project Manager
Are you passionate about assisting individuals during challenging times? Then, this opportunity as a restoration project manager at SERVPRO of Augusta might be the perfect fit for you. As a restoration project manager, you will collaborate with a dedicated team committed to delivering exceptional service, integrity, and mutual respect.

The restoration project manager is responsible for overseeing all facets of designated restoration assignments and managing production teams. Your role will focus on ensuring customer satisfaction, driving revenue and profit growth, and fostering management and staff development. This front-line management position will guide your team towards operational excellence.

As a valued member of SERVPRO of Augusta, you will enjoy a competitive salary and opportunities for professional growth. Our training and development programs may include industry certifications.

Key Responsibilities:
  • Manage the client experience and overall satisfaction, monitored through online feedback.
  • Provide prompt responses to potential clients.
  • Develop accurate project scopes and prepare estimates using specialized software.
  • Negotiate project scope and estimates with clients.
  • Schedule and oversee crews and resources for active projects, including subcontractors.
  • Review documentation to support services rendered and ensure compliance with client requirements and billing processes.
  • Maintain clear communication with clients, team members, vendors, and insurance representatives.
  • Manage production costs, including equipment and material assets.
  • Ensure adherence to safety protocols and risk management guidelines.
  • Participate in the recruitment, hiring, and training of production staff.

Position Requirements:
  • Strong written and verbal communication skills, along with intermediate math and computer proficiency.
  • Experience in cleaning and restoration is preferred.
  • High school diploma or GED is required.
  • IICRC certifications are a plus; experience with Xactimate is advantageous.
  • A valid driver's license is necessary.
  • Ability to lift at least 50 pounds regularly, and up to 100 pounds with assistance.
  • Capability to climb ladders and work in confined spaces.
  • Ability to stand, sit, or walk for extended periods.
  • Ability to repetitively push, pull, lift, and carry objects.
  • Comfortable working with cleaning products and chemicals.
  • Willingness to travel locally and out of state as needed.
  • Ability to successfully pass a background check in accordance with applicable laws.

Compensation: Competitive salary based on experience, ranging from $45,000 to $65,000 annually.

Imagine yourself here, realizing your potential.

At SERVPRO, you can positively impact lives every day. We are looking for self-motivated, proactive, responsible, and service-oriented individuals to assist us in our mission of helping customers during their most critical moments by restoring homes and businesses with an unparalleled level of service. With nearly 2,000 franchises nationwide, finding rewarding career opportunities with SERVPRO is straightforward.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.