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Academic Support Specialist

2 months ago

Killeen, Texas, United States Strayer University Full time

Strayer University - Academic Support Specialist
This role acts as the main liaison for learners, guiding them from initial orientation through to the successful completion of their academic journey. Our specialists oversee a cohort of students by providing coaching, encouragement, mentorship, and resolving challenges, while also facilitating strategies for academic achievement and progression. They assist students in clarifying pivotal decisions and identifying solutions that resonate with their aspirations and objectives.

Work Environment:

  • Hybrid model - a combination of in-office and remote work.
  • Dedicated - we are deeply invested in our students' success and are genuinely enthusiastic about aiding them in achieving their educational goals.
  • Meticulous - we handle intricate processes with clear, transparent, and timely communication.
  • Ethically Driven - we maintain a strong focus on compliance with university policies and applicable regulations.
  • Dynamic - our team embodies the energy and commitment necessary to deliver valuable services to our students.
  • Excellence-Oriented - we value our team members and provide a comprehensive benefits package to express our gratitude.
  • Growth-Focused - as a learning institution, we are committed to offering continuous development resources, tuition assistance for employees and their families, and opportunities for skill enhancement.
Candidate Profile:
  • Enthusiastic - you believe in the transformative power of education.
  • Driven - you possess a strong internal motivation.
  • Resourceful - you navigate challenges with determination.
  • Attentive - you actively listen to understand others.
  • Excited - you are genuinely passionate about impacting the lives of prospective students.
  • Flexible and Organized - you adapt easily while maintaining structure.
  • Team Player - you thrive in collaborative settings and are motivated by collective success.
  • Customer-Focused - you have 2-5 years of experience in a fast-paced environment, demonstrating success in customer service or account management.
  • Educational Background - a college degree or some college credits is preferred.
Key Responsibilities:
  • Guide students throughout their academic experiences.
  • Proactively advise assigned students through various communication methods.
  • Resolve student issues through research, collaboration, and follow-up.
  • Act as a point of contact for student account inquiries, ensuring timely responses.
  • Document all student interactions through university systems.
  • Assist students in developing academic plans.
  • Support students in navigating financial aid processes and follow up on issues.
  • Ensure accuracy in student payment plans and communicate with students regarding outstanding balances.
  • Oversee the finalization of student registrations in line with university policies.
  • Monitor student attendance and provide support to at-risk students.
  • Inform students about tutoring and other university resources.
  • Implement strategies to manage collections and minimize bad debt.
  • Ensure compliance with university, state, and federal regulations.
Job Type: Full Time

Compensation: $23.00 per hour

Education Requirements: An Associate degree is acceptable; a Bachelor's Degree from an accredited institution is preferred.

Benefits:
  • 401(k) with matching
  • Dental and Health Insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Life and Vision Insurance
  • Paid Time Off
  • Professional Development Assistance
  • Tuition Reimbursement
Schedule:
The work schedule consists of four days on campus and one day remote, with specific hours adjusted by time zone. Additionally, one rotating Saturday per month is required for four hours.

Additional Information:
  • Occasional travel may be necessary based on business needs.
  • Ability to work in a typical office environment may be required.
  • Access to a suitable remote work environment is essential.
  • Compliance with critical thinking and problem-solving requirements is expected.
  • Overtime may be required based on business demands.

Strayer University is an Equal Opportunity employer committed to fostering a diverse and inclusive community. We welcome applications from all qualified individuals.