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**Lead Team Member**, **Team Lead**, **Shift Manager**, **Restaurant Manager**

2 months ago

Reno, Nevada, United States Johnny Rockets Full time

About the Role:

We are seeking a highly motivated and experienced Restaurant Manager to join our team at Johnny Rockets. As a key member of our management team, you will be responsible for creating a positive and engaging work environment that drives sales and profit growth.

Key Responsibilities:

  • Set the tone for exceptional guest service and support the General Manager in empowering team members to deliver a great guest experience.
  • Support the management team and be a team player, working collaboratively to achieve business objectives.
  • Manage, monitor, and provide directed training to the crew, ensuring they meet Johnny Rockets standards for guest service, food quality, safety, and procedures.
  • Maintain the highest standards of cleanliness, hygiene, health, and sanitation, ensuring a safe and healthy work environment.
  • Communicate effectively with internal and external guests, demonstrating a positive and professional attitude at all times.
  • Examine decisions from the guest's perspective, observing team member interactions and providing coaching on positive and negative guest service.

Requirements:

  • High school diploma or general education degree (GED) and six to twelve months related experience and/or training; at least six months experience in a Certified Trainer position.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to add and subtract two-digit numbers and to multiply and divide by 10s and 100s.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.