Equipment Maintenance Team Supervisor
5 days ago
**Job Title:** Field Service Manager
**Location:** West Michigan (Grand Rapids)
**Job Type:** Full-time
**About Us:
Applied Innovation is a leading provider of technical support services for office equipment in West Michigan. We are committed to delivering exceptional customer experiences and driving business growth through innovative solutions and exceptional people.
**Role Overview:**
We are seeking a talented Field Service Manager to lead our team of technical support specialists. The successful candidate will have a proven track record of leading high-performing teams, excellent organizational and communication skills, and a passion for delivering exceptional customer service.
**Responsibilities and Requirements:**
- Lead a team of technical support specialists to provide exceptional customer service and support.
- Ensure optimal staffing levels to meet customer demands and respond to issues promptly.
- Collaborate closely with the sales team to identify opportunities and develop strategies to drive revenue growth.
- Develop and implement processes to improve efficiency, productivity, and quality of service.
- Evaluate customer feedback and make necessary adjustments to ensure high-quality service delivery.
**Compensation and Benefits:**
- Approximately $82,000 per year.
- Comprehensive benefits package, including health insurance, retirement plan, paid time off, and more.
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