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Senior Operations Services Manager

2 months ago

Whiteville, North Carolina, United States First Citizens Bank Full time
Senior Operations Services Supervisor

At First Citizens Bank, we're seeking a highly skilled and experienced Senior Operations Services Supervisor to join our team. As a key member of our operations team, you will be responsible for the operational management of multiple branches and managing the teams of service line associates.

Key Responsibilities:

  • Operational oversight for multiple branch locations, ensuring compliance with all branch operations policy and procedures
  • Maintain a schedule and distribution of duties for remotely managed branches
  • Research and resolve transaction/cash discrepancies
  • Hiring, supervision, and performance management of service line associates
  • Processing transactions accurately and efficiently
  • Facilitating customer awareness and education of bank services, including digital banking capabilities
  • Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Requirements:

  • Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management
  • High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management

Preferred Qualifications:

  • Management or supervisory experience
  • Financial literacy, Knowledge of retail banking products and services, Operations Management

About First Citizens Bank:

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money... and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success.

First Citizens Bank. Forever First. Member FDIC.

Equal Opportunity/Affirmative Action Employer/Minority/Female/Disability/Veteran