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FC Bank, Client Experience Specialist, Full-Time

2 months ago

Bucyrus, Ohio, United States FCBank Full time
Job Overview

FC Bank is seeking a highly motivated and customer-focused Universal Associate to join our team. As a key member of our banking team, you will be responsible for providing exceptional client service and support to our customers.

Key Responsibilities
  • Client Service
    • Provide personalized service to clients, responding to their needs and resolving issues in a timely and professional manner.
    • Engage with clients to understand their financial goals and objectives, and provide recommendations for banking products and services that meet their needs.
  • Culture and Community
    • Contribute to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.
    • Participate in community outreach and volunteer activities, promoting the bank's commitment to social responsibility.
  • Digital Awareness
    • Stay up-to-date on the latest banking technologies and digital channels, and educate clients on their use and benefits.
    • Assist clients in navigating our online banking platform and other digital tools.
  • Accuracy and Attention to Detail
    • Ensure accurate and timely completion of client transactions, account maintenance, and other banking tasks.
    • Maintain a high level of accuracy and attention to detail in all aspects of your work.
  • Professional Development
    • Participate in ongoing training and development opportunities to enhance your skills and knowledge.
    • Take advantage of opportunities for advancement and career growth within the bank.
Requirements
  • Education and Experience
    • A high school diploma or equivalent is required; related experience and secondary education are preferred.
  • Language Skills
    • Excellent verbal and written communication skills, with the ability to communicate effectively with clients and colleagues.
  • Technology Skills
    • Proficiency in basic computer skills, including Microsoft Office and online banking platforms.
  • Mathematical Skills
    • Basic math skills, including the ability to perform calculations and balance transactions.
  • Reasoning Ability
    • Ability to apply common sense and problem-solving skills to resolve client issues and complete tasks.
Benefits
  • Medical, dental, vision, and life insurance
  • 401(k) with company match and profit-sharing program
  • Paid time off and recognized holidays
  • Leave policies
  • Voluntary benefit options (life, accident, critical illness, hospital indemnity, and pet)
  • Employee assistance program
  • Employee health and wellness program
  • Special loan and deposit rates
  • Gradifi student loan paydown plan
  • Rewards and recognition programs

FC Bank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran, or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating, and preserving a culture of diversity and inclusion.