Instruction and Research Evening and Weekend Assistant

2 months ago


Tulsa, Oklahoma, United States The University Of Tulsa Full time

Job Summary

This part-time position reports to the Director of Instruction and Research and is responsible for providing excellent library customer service to the University of Tulsa. The position serves as the public face of the McFarlin Library, processing materials for checkout and return, providing basic research assistance, shelving materials, and overseeing library student workers' evening and weekend shifts.

Key Responsibilities

  • Serves as initial contact for all operational issues related to circulation functions, oversees student employees and building management during evening and weekend shifts.
  • Provides exceptional customer service at the library's primary public service desk and throughout the library building, including assistance with directions, basic research, and the library's website.
  • Processes materials at the library's primary public services desk, including checkouts, returns, reserves, holds, recalls, and interlibrary loans.
  • Handles incoming customer inquiries via phone, email, or in person, and transfers to a Librarian as appropriate.
  • Works with the Library Instructional team on special projects and routine task work.

Requirements

  • Associates Degree or some college.
  • Experience working in a library setting.
  • Demonstrated excellence providing customer service and solving problems.
  • Excellent communication and interpersonal skills.
  • Able to work nights and weekends.
  • Able to work flexible schedules.
  • Experience with personal computers.
  • Physical ability to push carts of books, shift books, and shelve materials.

Physical Demands

  • Must be able to lift 10-15 lbs. of materials.
  • Must be able to climb ladders and lift library materials above your head.
  • Must be able to push heavy book trucks and shelve books in a repetitive motion.
  • Position will require long periods of standing or sitting, depending on the task.

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