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Patient Access Coordinator
2 months ago
Crossroads Treatment Center is a leading provider of outpatient medication-assisted treatment (MAT) for opioid use disorder (OUD). With a strong commitment to creating an inclusive environment, we celebrate diversity and strive to make a positive impact on our patients' lives.
Job SummaryWe are seeking a highly motivated and compassionate Patient Access Specialist to join our team. As a key member of our staff, you will play a vital role in supporting our patients' medical and personal recoveries from substance use disorder.
Responsibilities- Answer incoming and returning calls in a timely and professional manner.
- Respond quickly to patient inquiries, providing accurate and empathetic support.
- Schedule/reschedule patients to the appropriate clinic using various electronic medical record (EMR) systems.
- Demonstrate exceptional customer service skills, ensuring a positive experience for our patients.
- Answer basic patient questions and provide program-specific information as required.
- Assist with other duties as directed by management.
- At minimum, a High School Diploma or GED is required.
- Customer Service experience in a fast-paced environment is preferred.
- Experience in healthcare, addiction medicine, or call center settings is a plus.
- Lived addiction experience is a valuable asset.
Sunday-Tuesday, 8:00am-5:00pm
Benefits- Have a daily impact on many lives.
- Excellent training for those new to the field.
- Community events promoting belonging and education, including cookouts, fairs, parades, and holiday events.
- Opportunity to save lives every day.
- Calm subscription for all employees.
