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Supply Chain ERP Specialist

2 months ago

Irving, Texas, United States Christus Health Full time

Overview:

The ERP Supply Chain division is dedicated to providing continuous support for all domestic healthcare facilities within CHRISTUS Health. A comprehensive understanding of ERP systems and associated third-party applications is essential for the success of this role. This includes a thorough grasp of ERP capabilities, design, and workflows as they pertain to the requirements of both direct and indirect Supply Chain operations.

The ERP Analyst operates within a collaborative, in-person team setting, demonstrating an understanding of how ERP solutions align with business requirements and processes within the Supply Chain, particularly in the healthcare sector. A critical aspect of this position involves supporting the implementation and maintenance of the ERP system, identifying and resolving issues, and recognizing opportunities to enhance existing processes, thereby maximizing ERP functionality. The ability to effectively communicate and share ideas, needs, and concepts with various levels of the organization while providing exceptional customer service and managing time-sensitive needs is imperative, especially when balancing competing priorities between support and implementation.

Key Responsibilities:


• Uphold the standards of the OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.

The ERP Analyst is tasked with enhancing Supply Chain functionality and operational efficiency throughout the CHRISTUS Health ERP system. This includes:

• Providing guidance and support to users in the operation and management of the ERP system.

• Fostering proactive and positive relationships with colleagues, supervisors, and cross-functional teams to ensure consistency in defined processes; improving work methodologies; determining best practices; and promoting efficiency.

• Utilizing current industry and product knowledge for the analysis, design, development, testing, documentation, and implementation within the ERP, as well as third-party integrated solutions.

• Communicating effectively for the benefit of the team, internal stakeholders, and business partners.

• Prioritizing tasks appropriately to manage a diverse workload with minimal supervision.

• Documenting business requirements to align functionality and design with organizational processes and policies.

• Demonstrating the ability to work under tight deadlines in a team environment with a commitment to learning and development.

• Ensuring system integrity through the review and testing of system updates, while communicating with affected teams as necessary.

• Keeping ERP Supply Chain training materials updated in line with system modifications.

• Recording issues and resolutions for future reference; assisting in the creation and maintenance of FAQs.

• Delivering friendly, courteous, and professional customer service to ensure resolution of issues.

• Collaborating with business partners to address support-related issues as needed.

• Monitoring system error queues and coordinating resolutions when appropriate.

• Identifying and troubleshooting ERP challenges, distinguishing between user and system errors.

• Assisting with training and education as required based on current needs.

• Supporting the ERP Analyst by providing guidance and assistance as necessary.

• Leading onboarding activities, including build, support, and education related to go-live preparations.

• Providing occasional on-call support outside of standard working hours.

• Possessing strong problem-solving and troubleshooting skills.

• Demonstrating proficiency in Microsoft Office products, particularly Excel.

• Exhibiting the ability to organize and prioritize multiple projects and requirements to meet various deadlines.

• Showing a strong drive for success with a desire to assist others.

• Having excellent written and verbal communication skills; capable of engaging with all levels of personnel within a large organization.

• Responsibilities may be adjusted as determined by leadership and/or business needs, requiring flexibility to adapt.

Qualifications:

  • Bachelor's degree required.
  • In lieu of a degree, 4 or more years of experience in Supply Chain or ERP support will be considered.
  • 1 – 3 years of experience in Supply Chain or ERP required.
  • Experience in Supply Chain is preferred, especially within healthcare.
  • Knowledge of ERP solution functionality is essential.
  • Experience in navigating and utilizing an ERP solution, with preference given to Infor FSM.

Work Schedule:

TBD

Work Type:

Full Time

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