Fitness Club Operations Assistant

1 week ago


Kingston, Pennsylvania, United States Planet Fitness Full time
About the Assistant Manager Role

At Planet Fitness, we're on a mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. As an Assistant Manager, you'll play a key role in helping us achieve this goal.

Responsibilities
  • Lead team members to complete assigned tasks in a safe and efficient manner.
  • Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
  • Assist in resolving employee concerns.
  • Provide backup staffing support as needed.
  • Manage inventory system for cleaning supplies.
  • Order club supplies and retail product.
  • Track KPI to identify areas of strengths and opportunities; game plan with club manager.
  • Support the Club Manager with hiring and onboarding new team members.
  • Assess and assist in emergency situations.
Daily Responsibilities
  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Resolve member concerns and escalate to a Manager as needed.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
Qualifications
  • 9-12 months of experience in a customer service environment is preferred.
  • 9-12 months of experience supervising and leading team is preferred.
  • Must be 18 years of age or older.
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness).
  • Basic computer proficiency.


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