Fitness Club Operations Assistant
1 week ago
At Planet Fitness, we're on a mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. As an Assistant Manager, you'll play a key role in helping us achieve this goal.
Responsibilities- Lead team members to complete assigned tasks in a safe and efficient manner.
- Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
- Assist in resolving employee concerns.
- Provide backup staffing support as needed.
- Manage inventory system for cleaning supplies.
- Order club supplies and retail product.
- Track KPI to identify areas of strengths and opportunities; game plan with club manager.
- Support the Club Manager with hiring and onboarding new team members.
- Assess and assist in emergency situations.
- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Perform prospective member calls and tours; assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Resolve member concerns and escalate to a Manager as needed.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
- 9-12 months of experience in a customer service environment is preferred.
- 9-12 months of experience supervising and leading team is preferred.
- Must be 18 years of age or older.
- Willing to become CPR/AED Certified (Training provided by Planet Fitness).
- Basic computer proficiency.
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