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Customer Service and Quality Assurance Specialist
4 weeks ago
Customer Service and Quality Assurance Specialist
About the Job:
We are seeking a highly skilled Customer Service and Quality Assurance Specialist to join our team at Feast Enterprises. As a key member of our operations team, you will be responsible for ensuring that our restaurants deliver exceptional customer experiences while maintaining high standards of quality and efficiency.
Responsibilities:
- Customer Service: Foster a positive and welcoming environment for customers, ensuring that their needs are met promptly and efficiently.
- Quality Control: Conduct regular checks to ensure that food quality meets our high standards, identifying areas for improvement and implementing corrective actions as needed.
- Inventory Management: Monitor and manage inventory levels, minimizing waste and optimizing stock levels to maintain efficiency and reduce costs.
- Employee Engagement: Develop and implement strategies to enhance employee engagement, motivation, and retention, recognizing and rewarding outstanding performance.
Requirements:
- Experience: 6 months experience in a fast-food restaurant environment, with a proven track record of delivering exceptional customer service and maintaining high-quality standards.
- Knowledge and Skills: Strong customer service and communication skills, with the ability to work effectively in a team environment. Proficient in inventory management software and familiar with standard kitchen equipment.
Salary Estimate: $32,000 - $42,000 per year, depending on location and experience.
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